Today's consumers want transparent and convenient payment options that offer more control over how they track and pay their upcoming bills. That means modern customer experience features — such as online tools that help consumers better manage day-to-day cash flows and schedule payments — are key to keeping these consumers engaged.
The Flexibility Factor: Mapping Consumer Demand for Bill Pay Innovation examines American consumers' current bill payment behaviors and preferences. Download the full report to learn crucial insights around:
- Consumer bill pay behavior
- Consumer interest in and likelihood of using microloans
- What banks must do to adapt to keep and acquire new customers
